powered by SIX Paynet Ltd & PostFinance Ltd

Frequently asked questions (FAQ)

How and where do I pay my e-bills?

You receive and pay your e-bills directly in your e-banking under the E-Bill menu point.

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What does an e-bill look like?

The e-bills you receive contain the information needed to make the payment, such as the name of the biller, the amount and the due date, as well as a PDF version of the bill.

The payment screen contains a link to the PDF. The PDF can be downloaded for at least 90 days after you have paid the e-bill. You can save the PDF on your computer or print it out if required.

Adobe Reader is required to open the PDF. This can be downloaded for free from the Adobe website.

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How much does it cost to receive e-bills?

For individuals, it costs nothing to use e-bills.

Information about any applicable e-banking fees is available directly from your bank.

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How do I know when a new e-bill is available?

With most banks, you will receive a message notifying you of any new e-bills when you log into e-banking.  Within e-banking, you can also choose to receive e-mail notifications for new e-bills. More information on this is available from your bank.

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What happens if I don't pay an e-bill?

The e-bill will remain in the system for at least 90 days and is then deleted. The biller will also issue a reminder, either in the form of an e-bill or a paper bill.

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What is the difference between e-bills and LSV/direct debit?

With LSV/direct debit, the biller will debit the account you specified when setting up the direct debt authorization directly. Every time an amount is debited from this account, you will receive a notification from your bank. If you do not agree with a payment, you can lodge an objection within a defined period and receive your money back. 

With e-bills, you receive your bills directly in e-banking and no longer receive paper copies. You decide whether and when you pay the e-bill and therefore have complete control over the process.

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Who is behind e-bills?

PostFinance AG and SIX Paynet Ltd, which operate the e-billing system for Swiss banks, are behind the e-bills you receive. In addition, e-bills are supported by many of the billers who are connected to the e-billing systems of PostFinance AG and SIX Paynet Ltd.

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What is my e-billing participant number?

Your e-billing number can be found in your e-banking system. More information on this is available from your bank.

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Why do I receive an e-mail without any information about the bill or detailed information about the biller?

This is a so-called notification e-mail that the bill recipient receives when the biller sends an invoice in e-banking. The e-mail does not contain any additional information for reasons of data protection. If you do not want to receive these notifications, you can adjust your settings in e-banking under the menu item e-bill.

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I do not want to receive any more notification e-mails. What do I need to do?

You can make the change by going to your settings in your bank's e-banking under the menu item e-bill. If you have any questions, please contact the support desk at your bank.

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How do I change my address in e-banking?

You can make the change by going to your settings in your bank's e-banking under the menu item e-bill. If you have any questions, please contact the support desk at your bank.

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How do I change my name in e-banking?

If you have any questions, please contact the support desk at your bank.

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