powered by SIX Paynet Ltd & PostFinance Ltd

Frequently asked questions (FAQ)

Who should I contact if I am unable to register for e-bills in e-banking?

Please contact your bank directly.

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I do not want to receive any more notification e-mails. What do I need to do?

You can make the change by going to your settings in your bank's e-banking under the menu item e-bill. If you have any questions, please contact the support desk at your bank.

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Is my data properly protected when using e-billing?

All banks as well as SIX Paynet Ltd and PostFinance AG are contractually obliged to maintain confidentiality over the data they save and to use this data solely in relation to the provision of e-billing services.

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Is my data properly secured when using e-billing?

E-billing is an integral part of e-banking. As such, the comprehensive security measures and data protection guidelines that are customary in the industry also apply to e-billing. In the e-billing systems, great emphasis is placed on the protection of data when it is stored and transmitted: the latest data protection procedures are applied in accordance with the e-banking standards of Swiss banks. All involved partners are contractually obliged to protect the systems and saved data.

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Can I deactivate e-billing?

Yes. You can deactivate e-billing in the "E-Bills" menu in your e-banking. 

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Can I reject an e-bill in e-banking if I do not agree to it?

Yes, you can reject an e-bill by clicking on it. In such cases, please contact your biller.  Otherwise you may receive a reminder.

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Can I also switch my e-bills to another bank?

Yes, this is possible provided you are switching from one bank that is connected to the SIX Paynet Ltd e-billing system to another.

However, if you are switching from a Swiss bank to PostFinance or vice versa, you have to de-register from all billers in the old e-banking system and then re-register with them in the new e-banking system.

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From whom can I receive e-bills?

An up-to-date list of billers is available here.
If you cannot find the biller you require in this list, please use this form  to contact them directly. Direct requests from lots of customers are often the best motivation for billers to quickly start offering e-billing.

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Why do I receive an e-mail without any information about the bill or detailed information about the biller?

This is a so-called notification e-mail that the bill recipient receives when the biller sends an invoice in e-banking. The e-mail does not contain any additional information for reasons of data protection. If you do not want to receive these notifications, you can adjust your settings in e-banking under the menu item e-bill.

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What do I need to receive e-bills?

You require a computer with an Internet connection and an e-banking agreement with a bank that supports e-billing. A list of participating banks is available here.

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What is the difference between e-bills and LSV/direct debit?

With LSV/direct debit, the biller will debit the account you specified when setting up the direct debt authorization directly. Every time an amount is debited from this account, you will receive a notification from your bank. If you do not agree with a payment, you can lodge an objection within a defined period and receive your money back. 

With e-bills, you receive your bills directly in e-banking and no longer receive paper copies. You decide whether and when you pay the e-bill and therefore have complete control over the process.

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How much does it cost to receive e-bills?

For individuals, it costs nothing to use e-bills.

Information about any applicable e-banking fees is available directly from your bank.

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What do I do if I have any questions on registering with a biller?

Please contact the biller in question directly.

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What happens if I don't pay an e-bill?

The e-bill will remain in the system for at least 90 days and is then deleted. The biller will also issue a reminder, either in the form of an e-bill or a paper bill.

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What do I do if my bank does not (yet) offer e-billing?

Please ask your bank directly.

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What do I do if the biller I need does not (yet) offer e-billing?

Use this form  to let any such billers know that you would like to receive bills from them directly to your e-banking in electronic form. Please also ask them from when this will be possible. Direct requests from lots of customers are often the best motivation for billers to quickly start offering e-billing.

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Which banks support e-billing?

At present, more than 80 banks offer e-billing. An up-to-date list of banks is available here.

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Who is behind e-bills?

PostFinance AG and SIX Paynet Ltd, which operate the e-billing system for Swiss banks, are behind the e-bills you receive. In addition, e-bills are supported by many of the billers who are connected to the e-billing systems of PostFinance AG and SIX Paynet Ltd.

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Are my e-bills automatically paid?

No. You must approve the e-bills for payment by clicking on them in e-banking.

At some banks it is possible to set up standing approvals for e-bills. If you are interested in this, please ask your bank directly whether you are able to do this in your e-banking.

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How do I change my address in e-banking?

You can make the change by going to your settings in your bank's e-banking under the menu item e-bill. If you have any questions, please contact the support desk at your bank.

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How do I change my name in e-banking?

If you have any questions, please contact the support desk at your bank.

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How long do I have access to the PDF copy of my bill?

You can download the PDF for a period of at least 90 days. The e-bill will then be deleted. 

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What is my e-billing participant number?

Your e-billing number can be found in your e-banking system. More information on this is available from your bank.

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How do I register with my bank to receive e-bills?

-          Log in to your e-banking system.

-          Select "e-bill" from the menu and sign up to receive electronic bills by e-banking in just a few steps. This step is not required for e-finance customers of PostFinance.

-          From the list of billers, select the companies from which you would like to receive e-bills in the future.

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How do I register with a biller to receive e-bills?

There are two options:

1) Via the list of billers in e-banking

Click on "E-Bills" in the e-banking menu and then on "Billers". Now you can see a list of all companies that send e-bills to e-banking customers. Select the company from which you would in future like to receive e-bills and complete the registration form. Repeat this step until you have registered for e-bills with all the companies you require.

Tip: When completing the registration form, make sure you have your personal data (e.g. customer or bill number) to hand.

2) Direct registration in e-banking

Do you find yourself entering payment orders by hand when the biller could have sent an e-bill? If so, after you have entered the bill you will receive a link that takes you directly to the registration page for e-bills.

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How do I know when a new e-bill is available?

With most banks, you will receive a message notifying you of any new e-bills when you log into e-banking.  Within e-banking, you can also choose to receive e-mail notifications for new e-bills. More information on this is available from your bank.

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What does an e-bill look like?

The e-bills you receive contain the information needed to make the payment, such as the name of the biller, the amount and the due date, as well as a PDF version of the bill.

The payment screen contains a link to the PDF. The PDF can be downloaded for at least 90 days after you have paid the e-bill. You can save the PDF on your computer or print it out if required.

Adobe Reader is required to open the PDF. This can be downloaded for free from the Adobe website.

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How and where do I pay my e-bills?

You receive and pay your e-bills directly in your e-banking under the E-Bill menu point.

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